Question 1

How Do I Know How Many Stalks Are In A Bouquet?

Accepted Answer

Each bouquet has different numbers and types of flowers. Our product page will include the number of flowers.

Question 2

Do you have ready-stock for me whenever I walk into your store?

Accepted Answer

Yes, you may come to our shop at 50Gram A-01-03A, Petalz Residences No. 2, Jalan 1/132A, Off, Jln Klang Lama, Kampung Pasir, 58000 Kuala Lumpur or call/WhatsApp us for more info for the available flower.

Question 3

Why is my status still “Processing”?

Accepted Answer

Processing: Order is paid and waiting for delivery. Completed: Item received. Bouquet is ready: Ready for pickup. Delivering: On the way. Failed: Payment failed.

Question 4

Can I cancel my delivery on the day of delivery?

Accepted Answer

Please contact our customer service at WhatsApp or call 018-2618219 as soon as possible.

Question 5

I’ve encountered difficulties while trying to make payment.

Accepted Answer

Kindly contact us through e-mail (50gramflorist@gmail.com) or WhatsApp (018-2618219) so that we can further assist you for this matter.

Question 6

What sort of payment methods are available to us?

Accepted Answer

Our payment methods include online banking, FPX, credit card, Apple Pay, G Pay, TNG, GrabPay and many more!

Question 7

Can I order on the same day and get it on the same day?

Accepted Answer

Yes, kindly note that we do have a cut-off time to accept new orders at 4pm Monday to Friday, 1pm on Saturday, and 12pm on Sunday.

Question 8

Can I just walk in and purchase?

Accepted Answer

You may place order online, choose the date of pickup and pickup during our office hours: Monday - Friday (10am to 6pm), Saturday (10am to 2pm), Sunday (10am to 12pm).

Question 9

What time can I drop by to collect my bouquet(s)?

Accepted Answer

Pickup hours are Monday to Friday (10am-6pm), Saturday (10am-2pm), and Sunday (10am-12pm).

Question 10

What are the measurements for your bouquets?

Accepted Answer

Mini: 12-15cm h x 15-18cm w. Regular: 32-35cm h x 23-25cm w. Medium: 38-40cm h x 28-30cm w. Large: 50-52cm h x 38-40cm w.

Question 11

How big is your flower stand?

Accepted Answer

Our stands average 150-160cm in height. The height remains consistent across standard, upgrade, and premium sizes; only the volume and variety of flowers increase.

Question 12

How to order?

Accepted Answer

1. Choose a product. 2. Select options. 3. Checkout. 4. Fill info. 5. Pay. 6. Wait for notification.

Question 13

How to order for Pick-Up?

Accepted Answer

Choose 'Self Pick-up' at checkout and select your date. Our location: A-01-03A, Petalz Residences, KL.

Question 14

Where can I get a coupon code?

Accepted Answer

Subscribe to our newsletter to receive the latest updates, promotions, and exclusive coupon codes!

Question 15

How do you deliver the bouquets?

Accepted Answer

We use professional dispatch teams on motorbikes for swift delivery. Please allow for slight delays during bad weather or erratic traffic.

Question 16

Can you deliver to guarded premises?

Accepted Answer

Our dispatchers will do their best, but some premises require collection at security or reception based on building policy.

Question 17

What are the delivery fees?

Accepted Answer

Delivery is free for most of KL and PJ. Specialized areas like Putrajaya, Cyberjaya, and Klang carry a RM20 fee. Exact rates are calculated at checkout.

Question 18

What if my bouquet looks less fresh?

Accepted Answer

We use daily-delivered fresh flowers. If they look tired, place them in a cool area or fridge and spritz with clean water. Snip any bruised petal edges. Contact us immediately if issues persist.

Question 19

How do I cancel my order?

Accepted Answer

Contact us immediately. Cancellations can only be made before delivery arrangements are finalized. Handling fees may apply.

Question 20

How long does the refund process take?

Accepted Answer

Refunds typically process within 1-2 weeks after we receive the necessary details from the buyer.

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